Return and refund policy

Bomesta.com Returns & Exchanges Policy
At Bomesta.com, we are committed to providing high-quality products and excellent customer service. However, we understand that sometimes a product may not meet your expectations or may require an exchange. This Returns & Exchanges Policy outlines the procedures we have in place to make returns and exchanges as smooth as possible.

For any inquiries or return requests, please contact us via email at support@Bomesta.com.

1. General Returns & Exchanges
If you are not completely satisfied with your purchase, you have 30 days from the date of receipt to request a return or exchange. After this period, we unfortunately cannot accept your request.

Returned or exchanged items must be in their original condition, unworn, unwashed, and with original tags attached.

2. Return & Exchange Procedure
To initiate a return or exchange, follow these steps:

Contact us via email at support@Bomesta.com, providing your order number, the item(s) you wish to return or exchange, and the reason for your request.

Our customer service team will review your request and provide you with the necessary return/exchange instructions, including the return address.

Carefully package the item, ensuring that you include the invoice or a document with the order number.

Ship the item to the provided return address. Please note that return shipping costs are your responsibility, except in cases of defective products or errors on our part.

Once we receive the returned item, our team will inspect its condition. If it meets our return criteria, we will proceed with a refund or exchange.

3. Refunds
Refunds will be processed within 2 days of receiving the returned item.

The refund will be issued using the same payment method used for the original purchase.

Original shipping fees are non-refundable, unless the return is due to a defective product or an order error on our part.

4. Defective Products or Order Errors
If you receive a defective product or if we made an error in your order, please contact us immediately at support@Bomesta.com. We will cover the return shipping costs and arrange for a refund or an exchange as quickly as possible.

5. Contact Us
If you have any questions or concerns regarding our Returns & Exchanges Policy, or if you need assistance with returning an item, please reach out to us at support@Bomesta.com.

Our customer service team is here to help!

At Bomesta.com, we strive to ensure your satisfaction at every step of your shopping experience. Thank you for trusting our brand—we are committed to resolving any issues promptly and efficiently while providing you with exceptional quality products.